Refund policy

30 days. Personalised included.

Changed your mind? No drama. You have 30 days from delivery to return your order — and yes, that includes cases embossed with your initials. Most brands won't take personalised items back. We're not most brands.

How it works
Email hello@tiritacase.com with your order number and we'll sort the rest. We'll send you return instructions, and once your return arrives back with us and is checked, we'll refund you to your original payment method. Your bank may take a few days to post it on their side. Please do request the return first — parcels sent back without a heads-up can't be processed.

The (reasonable) conditions
Cases need to come back unused, in their original condition and in their original packaging.

If we got it wrong
If your embossing arrives with a mistake on our side, or your case shows up damaged or isn't what you ordered, we'll remake it free of charge. Just email us a photo at hello@tiritacase.com and we'll get a new one moving straight away — no need to return the original unless we ask.

Exchanges
Quickest route: return the case you have and place a new order for the one you want, so your new favourite ships without waiting for the return to land.

Any questions at all, we're at hello@tiritacase.com.