Refund policy

MADE TO ORDER, JUST FOR YOU

Every Tirita case is made to order, and personalized cases carry your initials or name, so we can't accept returns or exchanges for change of mind.

IF SOMETHING IS WRONG WITH YOUR ORDER

If your case arrives damaged or defective, has a personalization mistake on our side, or isn't what you ordered, email hello@tiritacase.com with a photo within 30 days of delivery. We'll replace it or refund it in full, including shipping, at no cost to you. We'll let you know if we need the original back.

CORPORATE ORDERS

Orders printed with your company logo are made to order and cannot be returned, exchanged or refunded. Nothing is printed until you approve your digital proof by email, so please check it carefully.

IF WE GOT IT WRONG

If your order arrives with a printing mistake on our side, damaged, or not as approved, we will reprint and re-ship it free of charge. Email hello@tiritacase.com with a photo within 7 days of delivery and we will get a new one moving straight away. This does not affect your statutory rights.

Any questions at all, we are at hello@tiritacase.com.